There was once a family of three: a husband, a wife, and their only daughter. Because both parents were busy pursuing their respective careers, they contracted a meal catering service to serve them home-cooked meals delivered to their home every day.
This was a great setup for a while and the meals were always delivered promptly
almost all the except for some days once or twice a year when the meal catering
company was doing regular maintenance or when unforeseen circumstances
happened, but one day, a new meal catering company entered the scene. The new
company was granted exclusive franchise over the meal catering business
effectively putting the old company out of business.
Fortunately, the new company promised lower prices but better quality ingredients, more nutritious meals, and more importantly, 24-hour customer service via social media channels; something that the old company had ignored completely.
Without hesitation, the family quickly made the transfer to the new service – and indeed, the new company delivered on all their promises… BUT…
There was a little bit of a problem. At first it only happened once or twice a month, but the company often failed to deliver all their meals during the weekend either on a Saturday or Sunday. Of course, there was always prior notice several days before. Apparently, because they were providing better services, they needed to do routine maintenance “works” for quality control. Since they were taking over the facilities of the previous company, it was only natural. The old company had neglected to upgrade their tools and facilities for so long that they had become dilapidated and even obsolete with age.
Over time, the meal delivery service completely stopped delivering every Saturday – but of course, their customer service representatives were always online to inform the family that it was because of some scheduled maintenance “works” – which was connected to their food supplier from the international community. Everything was proceeding as it should. After all, this is to be expected with better quality of service.
The family had no right to complain. Otherwise, they would only be displaying their ignorance when they had been informed every single time about the scheduled maintenance “works.” They were only one of many paying customers. They had absolutely no idea of how much work the company’s employees had to go through in order to prepare high quality meals and deliver them promptly every day to several different customers all over the city. A little bit of understanding was in order – or they could just go and prepare their own meals. The choice was theirs all along.
Don’t you think?